Privacy Policy

1. Information we collect

Veloci collects information you provide directly, including:

• Account details (name, email, business name)
• Restaurant configuration and menu data
• Order history and transaction records
• Billing information (processed securely via Stripe)
• Support communications

2. How we use your information

We use your information to:

• Provide and maintain the Veloci platform
• Process orders via phone, web, SMS, and WhatsApp
• Power the dashboard, kitchen display, and driver tracking
• Detect fraud and improve platform security
• Send service updates and billing notifications

3. Data sharing

We do not sell your personal data. Information is shared only with infrastructure partners (cloud hosting, payment processing, messaging providers) that are required to deliver the service.

4. GDPR Rights (EU Residents)

If you are located in the European Economic Area, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to data portability: Request your data in a machine-readable format
• Right to object: Object to processing based on legitimate interest
• Right to restrict processing: Request limitation of how we use your data

To exercise these rights, contact us at privacy@veloci.online.

5. Legal Basis for Processing

We process your data based on contractual necessity (to provide our services), legitimate interest (to improve our platform), and consent (for marketing communications).

6. Data Transfers

Your data may be processed outside the EEA by our service providers (Supabase, Stripe, Vercel). These transfers are protected by Standard Contractual Clauses.

7. Data Retention

We retain your data for as long as your account is active. After account deletion, data is anonymized within 30 days.

8. Contact

For privacy questions, email us at privacy@veloci.online