Order Management Dashboard

Yes. Veloci supports multiple simultaneous logins. Role-based permissions control what each team member can see and do — a kitchen porter only sees kitchen-relevant data; a manager has full access.

Yes. You can configure auto-acceptance rules by channel. Web orders from returning customers can be auto-accepted while first-time aggregator orders require manual confirmation.

Yes. The order history supports filtering by date range, channel, status, customer name, and order value. Useful for resolving disputes, identifying top customers, or auditing a specific period.

You can flag an order, add an internal note, issue a partial refund, or initiate a replacement directly from the dashboard. All actions are logged in the audit trail.

Yes. The Veloci dashboard is fully responsive. Many operators monitor their order queue from their phone during off-site hours to catch issues without being in the restaurant.